Natel’s Nutrition
Privacy Policy
Last Updated: 23rd October 2025
At Natel’s Nutrition, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website or purchase our products and services.
By accessing our website or sharing your personal information with us, you agree to the terms of this Privacy Policy.
1. Who We Are
We are Natel’s Nutrition, a UK-based holistic health and wellness provider offering herbal teas, natural remedies, wellness programmes, testing kits, and health coaching services.
Our website address is: https://natelsnutrition.com/
2. What Information We Collect
We collect the following information when you use our website, make a purchase, or sign up for our services:
- Personal Information: Name, email address, postal address, phone number
- Order Details: Billing/shipping info, items purchased
- Health Info (for programme participants or testing kits): Only what you voluntarily provide during consultations, questionnaires, or programme forms
- Payment Details: We do not store your full card details; payments are securely processed through trusted third-party providers (e.g. Stripe, PayPal)
- Website Usage: IP address, device type, browser, pages visited (via cookies and analytics tools)
3. How We Use Your Information
We use your data to:
- Process your orders and deliver your products
- Provide access to health programmes and coaching services
- Respond to your questions and customer support requests
- Send health-related tips, updates, and promotional offers (only with your consent)
- Improve our website, services, and customer experience
We do not sell your data to third parties.
4. Marketing Communications
If you opt in to our newsletter or email list, we may send you occasional updates about new products, promotions, or health tips. You can unsubscribe at any time using the link in our emails.
5. Third-Party Services
We use trusted third-party tools for processing payments, delivering emails, managing bookings, and analysing website activity. These providers only access your data to perform necessary services and are also compliant with data protection regulations.
Examples: Stripe, PayPal, Calendly, Google Analytics
6. How We Protect Your Data
We take your privacy seriously. Your information is stored on secure servers with strict access controls. All data is encrypted where appropriate, and we regularly review our security practices.
7. Cookies
We use cookies to personalise your experience and gather insights on how our site is used. You can disable cookies in your browser settings if you prefer.
8. Your Rights Under UK Law
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections to your information
Ask us to delete your data (in certain cases)
Withdraw consent for marketing communications at any time
To exercise these rights, contact us at: natel@natelsnutrition.com
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For questions, concerns, or data requests, please email:
📧 natel@natelsnutrition.com
